Frequently Asked Questions

The NBN stands for National Broadband Network, The NBN network is Australia’s new broadband network. It’s designed to provide you with access to all the benefits of fast and reliable internet services, wherever you live.

If you have a Landline or Internet service that runs though the phone line you will need to swap to the NBN network unless you live in a Fixed Wireless or Satellite area.

Even if you only have a Landline you must swap to the NBN network unless you live in a Fixed Wireless or Satellite area. Otherwise, the service will be disconnected after the Managed Disconnect kicks in (Normally 18 months after NBN goes live). Alternatively, you can get a mobile service and use that instead.

Because the NBN requires a Modem for the home phone to work on FTTN (Fibre to the Node – What most of Portland runs on) if the power goes out the modem loses power the landline will stop, if you need access to a phone at all time for security or medical reason we recommend a mobile service as a backup for the landline

Because of an agreement made between ISP (Internet Service Providers e.g. Telstra) and NBN approximately 18 months after the Ready for Service date all none swapped service will be start being disconnected unless moved onto the NBN network.
Portland’s current dates for the disconnection dates are Portland/South Portland 18th Jan 2019 and Portland/Portland North/Bolwarra 8th Feb 2019

Depending on where you live decides what kind of NBN is available to you. In the Portland area there are three main types “Fibre to the Node” which is mainly for the in town areas, “Fixed Wireless” that covers a lot of the surrounding areas of Portland and finally satellite that covers people who cant get “Fibre to the Node” or “Fixed Wireless”.

Fibre to the Node (FTTN)	Fixed Wireless (FW)	Satellite
In Town	Out of Town / Semi Rural	Remote and Rural locations
Optical Fibre leading to a node in your street, or a nearby street, with a final stretch of copper to your wall socket inside your premises.	A fixed antenna on your roof receives a signal from your local nbn Wireless tower, with internal wiring to the nbn connection box inside your premises.	The connection of some remote and rural locations services can be delivered via our Sky Muster satellite. In this scenario a satellite dish is installed on the premises and receives the signal from the Sky Muster satellite.

You can check your address on the NBN site or you can visit us in-store at The Portland Phone Shop 94a Percy Street Portland (Opposite Subway) or call us on 0355 211 866

The NBN Co Website is a great place to find out about the NBN network and the roll out or you can visit us in-store at The Portland Phone Shop 94a Percy Street Portland (Opposite Subway) or call us on 0355 211 866

Even if you choose a higher speed tier or purchase a speed boost, your nbn service can never go faster than the maximum line speed available at your premises. This is particularly relevant to customers who will be connected by Fibre to the Node (FTTN), Fibre to the Building (FTTB) or Fibre to the Curb (FTTC).For FTTB, FTTC and FTTN customers, we can’t confirm your maximum line speed until your service is installed and activated on the nbn network. This means we will only offer the Premium Evening Speed tier once this information is available and if you are eligible, unless we have included it as part of your plan. If your nbn connection doesn’t allow you to properly benefit from the speed tier you’re on, we’ll provide you with your maximum line speed, once it’s available, along with alternative options.

Speed tiers	Suitability	Typical minimum speeds between 7pm-11pm	Typical speeds outside 7pm-11pm
Basic Evening Speed (nbn tier 12) This is the basic speed offered on the nbn network.	ldeal if you’re a small household with one connected device and just want to cover all the basics: light web browsing, social media, email. Telstra doesn’t include this as part of our standard offering.	9Mbps (download) 0.8Mbps (upload)	11Mbps (download) 0.9Mbps (upload)
Standard Evening Speed (nbn tier 25) This is the standard speed on the nbn network.	Ideal when there are a with multiple users at home. Cover all the basics: web browsing, social media, email, stream video. Telstra includes this speed as part of our standard offering at no extra cost.	20Mbps (download) 4Mbps (upload)	22Mbps (download) 4Mbps (upload)
Standard Plus Evening Speed (nbn tier 50) Faster than standard.	Great for homes with multiple people sharing the internet at the same time to: Stream HD movies + TV Download and upload large files.	40Mbps (download) 15Mbps (upload)	45Mbps (download) 15Mbps (upload