NBN Logo

The National Broadband Network (NBN) connects Australians to fast and reliable internet via Fixed Line, Fixed Wireless, and Satellite technologies. Whether you are moving into a new home, looking to optimise your current connection, or wanting to upgrade to full Fibre, our team is here to help you get the most out of your internet.

Frequently Asked Questions

What is the NBN?
The NBN is Australia’s national broadband network. It replaced the old copper phone and internet networks to provide homes and businesses with access to fast, reliable internet services, no matter where you live.
Can I upgrade to full Fibre (FTTP)?
Yes! NBN is currently rolling out free Fibre to the Premises (FTTP) upgrades across many parts of the Portland region. If your home is currently on Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), you may be eligible for a free upgrade when you connect to an eligible high-speed plan (NBN 100 or above). Visit us in-store to check your address.
Will the home phone still work if the power goes out?
Because most NBN connections (like FTTN, FTTC, and HFC) require your modem to have power, your landline home phone will stop working during a power outage. If you need access to a phone at all times for security or medical reasons, we strongly recommend having a mobile phone service as a backup.
What kind of NBN is available in Portland?

The type of NBN available to you depends on your exact address. In the Portland area, there are three main types:

Fixed Line (FTTN, FTTP) Fixed Wireless (FW) Satellite (Sky Muster)
In Town Out of Town / Semi Rural Remote and Rural locations
Uses fibre optic cables leading to a node in your street or directly to your premises, providing the fastest available speeds. An antenna on your roof receives a signal from a local nbn wireless tower, transmitting data to a connection box inside your home. Delivered via the Sky Muster satellite. A satellite dish is installed on your roof to receive the internet signal from space.
What kind of speeds can I expect?

Your actual internet speed depends on your NBN technology type, your modem, and network congestion. Thanks to recent network upgrades, typical evening speeds are now much faster. Here are the common speed tiers we offer:

Speed Tier Suitability Typical Evening Speeds (7pm-11pm)
Standard (NBN 50) The most popular choice. Great for homes with 2-4 people sharing the internet to stream HD movies, work from home, and browse smoothly. 50Mbps download
17Mbps upload
Fast (NBN 100) Ideal for larger households, heavy 4K streaming on multiple devices, frequent large file downloads, and online gaming. 100Mbps download
17-20Mbps upload
Superfast (NBN 250) For high-demand homes. Requires a full Fibre (FTTP) or HFC connection. Perfect for concurrent 4K streaming, rapid game downloads, and heavy cloud usage. 250Mbps download
20-25Mbps upload
Ultrafast (NBN 1000) The ultimate speed tier. Requires a full Fibre (FTTP) or HFC connection. Ideal for massive file transfers and homes with extreme internet demands. ~700Mbps download
40-50Mbps upload

Note: If you are on an FTTN or FTTC connection, your maximum achievable speed may be lower than the speed tier maximum. We will confirm your line capability after connection.

Is NBN or a Fibre Upgrade available at my address?
To find out exactly what NBN technology and speed you can get—or to check if you are eligible for a free Fibre upgrade—visit us in-store at The Portland Phone Shop, 94a Percy Street, Portland (Opposite Subway), or call us on 0355 211 866.

NBN Map

The NBN Co Website is a great place to find out more about the network, or you can visit us in-store at The Portland Phone Shop 94a Percy Street Portland (Opposite Subway) or call us on 0355 211 866.